Returns Policy

At Agathaxc, we stand behind the quality of our products and are committed to ensuring your complete satisfaction with every purchase. Our refund policy is designed to best raight forward, transparent, and focused on your needs.

Eligibility for Refund:

To be eligible for a refund, please ensure that you meet the following criteria:

1. The item must be unused, in its original condition, and in the original packaging.
2. A proof of purchase or receipt is required.

Refund Process:

Contact Us:

If you are not satisfied with your purchase, please contact our customer service team within 30 days of receiving your order.

Reason for Refund:

Provide a brief explanation of the reason for your refund request. Your feedback is valuable to us and helps us improve our products and services.

Return Authorization:

Our customer service team will guide you through the return authorization process, which may include providing additional information or images of the product.

Return shipment:

Once your return is authorized, we will provide instructions on how to return the item, Please ship the item back to us within 14 days.

Inspection and Processing:

Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. Once approved, we will initiate therefund process.

Refund Time frame:

Refunds will be processed within 20 business days and will be issued in the original form of payment.

Damaged or Defective ltems:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

Contact Information:

If you have any questions about our refund policy, please contact our customer service team. We will be more than happy to make your life easier!